Hospital Visits

Emergency Room or Hospitalization

Emergency room treatment or hospitalization is the only exception to the advance authorization requirements. The patient must, however, notify the Medical Unit at their local Health Center within 72 hours (3 days) after receipt of emergency room services. Also, after release, a copy of the patients discharge form must be turned into the health center as well.

The patient will also need to sign a "Release of Information"form so that copies of his/her medical information may be obtained by the Health Center. Failure to do so will complicate the handling of these charges and may result in denial of payment.


Billing / Contract Health Eligible Patients

Upon registration at the hospital, you will be asked for insurance information. You should notify the hospital, not only of your health insurance/Medicare/Medicaid, but also of your eligibility for coverage through the Seneca Nation Health Department. The SNHS is always the payer of last resort, which means that we will cover what ever your insurance company does not. Part of your eligibility requirements for this coverage is that you must try to seek a separate form of coverage other than relying solely on the Seneca Nation Health System and Indian Health Services for payment. Please see a Patient Benefits Specialist at your local Health Center for assistance in meeting these requirements.


Receiving A Bill After Service

Occasionally, the patient may receive a bill from services rendered outside the Health Center. In order to notify the outside provider to submit the claim to the SNHS Contract Health Services unit for payment processing, the billing statement must be presented to the CHS unit as soon as it is received. If you are eligible for Contract Health Coverage, and receive a bill, please drop it off at the your local Health Center for processing.

If you have any further questions regarding eligibility, patient rights and responsibility , Contract Health Services or referrals, see the informational links to the left or call your Health Center.

  • Patient Contact Info
    Lionel R. John Health Center

    Main Phone: (716) 945-5894
    Main Fax: (716) 945-5889

    Departments

    Billing
     - Phone: (716) 945-5894 x3349
     - Fax: (716) 945-5652

    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 945-5894 x3249
     - Fax: (716) 945-8147

    Referrals
     - Phone: (716) 945-5894 x3273
     - Fax: (716) 945-0295


    Cattaraugus Indian Reservation Health Center

    Main Phone: (716) 532-5582
    Main Fax: (716) 532-1428

    Departments

    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 532-5582 x5461
     - Fax: (716) 532-8324

    Referrals
     - Phone: (716) 532-5582 x5273
     - Fax: (716) 532-2597


    Community Health & Wellness Center

    Main Phone: (716) 532-8223
    Main Fax: (716) 532-2501

    Departments

    Billing
     - Phone: (716) 532-5582  x5202
     - Fax: (716) 532-