Patient Rights & Responsibilities

Patient Rights

The rights of our patients will be recognized by the Seneca Nation Health Department in accordance with the following:

  • Patients shall be treated with respect, consideration and dignity.
  • Patients are to be assured confidential treatment of their disclosures and records except when required by law. Patients are then afforded the opportunity to approve or refuse such release of information.
  • Patients are to be provided complete information regarding their diagnosis, treatment and prognosis, to all degrees known.
  • Patients shall be given the opportunity to participate in decisions involving their health care.
  • Patients shall be provided information regarding recourse for voicing grievances and/or recommendations to the SNHS staff and Administration concerning SNHS services.

Patient Responsibilities

We at the SNHS do everything in our power to see that our patients receive ready and comprehensive health care and that the costs are taken care of quickly and efficiently. You, as the patient, have certain responsibilities which help in this process. Your cooperation will ensure that you are able to receive the services you need.

  • You must keep the Health Centers informed of any changes to address. This may affect your eligibility for services.
  • You must notify the Health Centers of any change in your health insurance, Medicare or Medicaid policies. Changes may affect the determination of your eligibility for Contract Health Services.
  • You must take your insurance forms to the vendors office. These forms could be from your employers policy, Medicare/Medicaid forms or your Medicaid/Medicare card. Ask the receptionist there whether or not they file the forms for you. If not then you must do so yourself.
  • Notify the Health Centers within 72 hours of any emergency room visit. You must sign a "Release of Information"form at the Hospital or Health Center so our staff can obtain a copy of your medical record.
  • Bring copies of all necessary paperwork (Emergency Room Bill or Other Bills Received) promptly so your bills can be considered for payment.
  • You must call the Health Center at least 24 hours in advance if you can not keep your appointment. This allows staff the opportunity to provide another patient with the use of that time slot.
  • You must not be more than 15 minutes late for an appointment or we will need to reschedule.
    Patients under the age of 18 that are non-emancipated minors will not be seen without a parent or guardian present except as it may relate to reproductive health care provided through the Medical Unit.
  • Check with your pharmacy for special instructions for refills of medications.
  • Patient Contact Info
    Lionel R. John Health Center

    Main Phone: (716) 945-5894
    Main Fax: (716) 945-5889


     - Phone: (716) 945-5894 x3349
     - Fax: (716) 945-5652

    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 945-5894 x3249
     - Fax: (716) 945-8147

     - Phone: (716) 945-5894 x3273
     - Fax: (716) 945-0295

    Cattaraugus Indian Reservation Health Center

    Main Phone: (716) 532-5582
    Main Fax: (716) 532-1428


    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 532-5582 x5461
     - Fax: (716) 532-8324

     - Phone: (716) 532-5582 x5273
     - Fax: (716) 532-2597

    Community Health & Wellness Center

    Main Phone: (716) 532-8223
    Main Fax: (716) 532-2501


     - Phone: (716) 532-5582  x5202
     - Fax: (716) 532-