Referrals

Referrals to Outside Providers

Referrals are made when the needed care is beyond what we have available here at the Health Centers. The provider will begin the referral process and then arrangements will be made through the referral nurse.

  • Referrals for Contract Health Services must be authorized at the Health Center by the appropriate health care provider. The provider may be a physician, dentist, optometrist, ophthalmologist, mental health or substance abuse counselor.
     
  • Alternate sources for payment must be identified at the time of referral. (Medicaid, Medicare, or Private Insurance)
     
  • The referral will then be electronically generated and assigned a unique number and will be placed at patient registration desk for patient to pick up.
     
  • Lack of compliance with SNI policy by the patient may result in cancelation of unused referral after 45 days.
     
  • Authorizations are valid for one visit only. If the outside provider requests follow-up treatment, you will need another authorized SNHS referral. Referrals must be requested by the patient 5 business days prior to the appointment.  Failure to get another referral may result in denial of payment of your outside charges.
     
  • Missed appointments will need to be rescheduled by the patient with notification to a referral nurse within 7 days or referral may be cancelled.
     
  • If you choose to use services of an outside provider, without being referred by a provider of the Seneca Nation Health Department, you will be responsible for the costs. Outside services are paid through referral only.


After Your Visit Outside the Health Center
(Contract Health eligible patients only)

Occasionally, the patient may receive a bill from a an outside provider for specialist visits, such as, x-ray, hospital outpatient procedures, emergency room visits and hospitalizations. In order to notify the outside provider to submit the claim to the Contract Health Services Unit at the Seneca Nation Health Department for payment processing, the billing statement must be presented to Contract Health Services as soon as it is received. This can be done by bringing the bill into the appropriate Health Center where the receptionist will help you route the bill to the correct office.

  • Patient Contact Info
    Lionel R. John Health Center

    Main Phone: (716) 945-5894
    Main Fax: (716) 945-5889

    Departments

    Billing
     - Phone: (716) 945-5894 x3349
     - Fax: (716) 945-5652

    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 945-5894 x3249
     - Fax: (716) 945-8147

    Referrals
     - Phone: (716) 945-5894 x3273
     - Fax: (716) 945-0295


    Cattaraugus Indian Reservation Health Center

    Main Phone: (716) 532-5582
    Main Fax: (716) 532-1428

    Departments

    Contract Health
     - Phone: (716) 945-5894 x3276
     - Fax: (716) 945-5652

    Patient Benefits
     - Phone: (716) 532-5582 x5461
     - Fax: (716) 532-8324

    Referrals
     - Phone: (716) 532-5582 x5273
     - Fax: (716) 532-2597


    Cattaraugus Health & Wellness Center

    Main Phone: (716) 532-8223
    Main Fax: (716) 532-2501

    Departments

    Billing
     - Phone: (716) 532-5582  x5202
     - Fax: (716) 532-