Pharmacy

 

RITE AID TRANSITION GUIDELINES

 

With the closure of the local Rite Aid Pharmacies, please follow the guidelines below if you need to get a prescription when the SNHS Pharmacies are not open (in general, emergency supply of regular medications or new medications from ER/urgent care/hospital only). Note: our current operating hours are Monday thru Friday 7:30 am to 6 pm.

  • Take your prescription to the pharmacy of your choice.
  • Just get enough of the medication until our pharmacy opens, for example we cannot reimburse/cover 30-day supplies.
  • Ask the outside pharmacy to run the prescription through your insurance.
  • Pay for the prescription and get a receipt (both pharmacy and cash register receipt).
  • Bring the receipts to the SNHS pharmacy to start the reimbursement process.
  • Please contact your SNHS pharmacy with any questions.
  • Pharmacy after hours policies must be followed or reimbursement will be denied- ER, urgent care and hospital discharges must be reported within 72 hours.

Seneca Nation Health System (SNHS) Pharmacy provides comprehensive prescription drug services at the Lionel R. John Health Center (LRJHC) and Cattaraugus Territory Health Center (CTHC). Each prescription order is filled by either our new ScriptPro robot or a pharmacy technician, and then checked by a pharmacist to ensure safe, effective drug therapy for you and your family members. The pharmacy staff welcome any questions or concerns you may have with your prescriptions, this 'medication counseling' is offered for all new prescriptions, or anytime that you may have questions.

SNHS Pharmacy also fills prescriptions from medical providers who you see for referral specialty care, as well as orders from medical providers who may see you after hours and on weekends in urgent or emergent care settings. These orders are filled once pharmacy is notified that your care at the outside provider has been authorized by the Referrals Office.

Your SNHS pharmacists are uniquely positioned as an easily accessible healthcare professional, and have the skills and qualifications to provide valuable health information for you. Please, if the need arises, know that we stand ready to assist with your medication questions.

Urgent/Emergent Refills

For patients who will be out of medication refills during our closure after-hours (emergency basis), during the weekend, or for planned or emergency closures. 

  • LRJHC patients call 945-5894, CTHC patients call 532-5582
  • Choose option 1- to be routed to our answering service 
  • Request to have a prescription called in to our back up pharmacy 
  • A SNHS provider will verify the prescription you need and call in to your Pharmacy of choice. 
  • Please give the pharmacy time to begin processing your order to avoid unnecessary travel. We strongly suggest calling ahead to confirm the pharmacy received your prescription and to provide them with your insurance information. 

We are pleased to offer quick and convenient ways to get your refills.

Anytime, day or night, 24 hours a day.

There are two easy ways:

1) Request a Refill by Phone

Dial: (716) 945-8240 if you get your scripts filled at the Lionel R. John Health Center

Dial: (716) 532-8330 if you get your scripts filled at the Cattaraugus Territory Health Center

Press 1 to enter the refill line (2 options):

a) Press 1. (Follow the prompts) Enter your Rx number, omitting any letters. Press the # sign.

Rx Number: Your prescription number is located on your prescription label. 

Multiple Refills: Follow prompts and repeat until all refills have been entered. 

OR

b) Press 4 to leave a message with refill information. We do check the messages throughout the day, but keep in mind, the processing time is slower when you leave a message.

Press 2 (this option is for doctors and other providers only)

Press 3 (or stay on the line) if you have a question for someone in the pharmacy.

2) Request a refill by Smartphone app

Go to Google Play or Apple Store and search for: RefillPro

Before first use, enter 716-945-8240 for LRJHC Pharmacy or 716-532-8330 for CTHC Pharmacy so the app knows where to send your request.

You will be able to enter your Rx# or scan the barcode on the label.

If you want to receive text message alerts when your prescriptions are ready for pickup, please talk to a member of our Pharmacy Staff.

Pharmacy Hours

Monday - Friday

7:30 am - 6:00 pm