SNHS Pharmacy provides comprehensive prescription drug services at LRJHC and CIRHC. Each prescription order is filled by either our new ScriptPro robot or a pharmacy technician, and then checked by a pharmacist to ensure safe, effective drug therapy for you and your family members. Patient medication counseling is offered for all new prescriptions, or anytime that you may have questions.

SNHS Pharmacy also fills prescriptions from medical providers who you see for referral specialty care, as well as orders from medical providers who may see you after hours and on weekends in urgent or emergent care settings. These orders are filled once pharmacy is notified that your care at the outside provider has been authorized by Patient Care Referrals.

Your SNHS pharmacist is uniquely positioned as an easily accessible healthcare professional, and has the skills and qualifications to provide valuable health information for you. Please, if the need arises, know that we stand ready to assist with your medication questions.

We are pleased to offer quick and convenient ways to get your refills.

Anytime day or night 24 hours a day.

There are three easy ways:

1) Request a Refill by Phone

Dial: (716) 945-8240 if you get your scripts filled at the Lionel R. John Health Center

Dial: (716) 532-8330 if you get your scripts filled at the Cattaraugus Indian Reservation Health Center

Press 1 to enter the refill line (2 options):

a) Press 1. (Follow the prompts) Enter your Rx number, omitting any letters. Press the # sign.

Rx Number: Your prescription number is located on your prescription label. 

Multiple Refills: Repeat step 3 until all refills have been entered. 


b) Press 4 to leave a message with refill information. We do check the messages throughout the day, but keep in mind, the processing time is slower when you leave a message.

Press 2 (this option is for doctors and other providers only)

Press 3 (or stay on the line) if you have a question for someone in the pharmacy.

2) Request a refill by Smartphone app

Go to Google Play or Apple Store and search for: RefillPro

Before first use, enter 716-945-8240 for LRJHC Pharmacy or (716) 532-8330 for CIRHC Pharmacy so the app knows where to send your request.

You will be able to enter your Rx# or scan the barcode on the label.

If you want to receive text message alerts when your prescriptions are ready for pickup, please talk to a member of our Pharmacy Staff.

3) Use one of the links below

You can now request a refill of your prescriptions by clicking on the location below, where you get your prescriptions filled and filling out the electronic form.

Cattaraugus Indian Reservation Health Center (CIRHC)

Lionel R. John Health Center (LRJHC)